Return & Refund Policy

Effective Date: August 1, 2024

Thank you for shopping with QST International Limited. We strive to provide quality products and excellent customer service. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for products purchased through our website, including tyres, scrap materials, coffee, and honey.

By placing an order on our website, you agree to the terms outlined below.

1. General Return Conditions

To be eligible for a return, the item must:

• Be returned within 14 days of delivery unless otherwise stated.
• Be unused, unopened, and in its original condition and packaging.
• Include proof of purchase (order number or receipt).
• Not be damaged due to misuse, improper storage, or handling by the customer.

We reserve the right to refuse returns that do not meet these conditions.

2. Tyres

Eligible Returns

Tyres may be returned if they:

• Are unused and unmounted.
• Have not been driven on.
• Are returned in their original condition within the return period.

Non-Returnable Tyres

We cannot accept returns for tyres that:

• Have been mounted, installed, or used.
• Show signs of wear, damage, or improper installation.
• Were specially ordered or customized for the customer.

If a tyre is found to have a manufacturing defect, please contact us immediately with photographs and order details so we can assess the claim.

3. Scrap Materials

Due to the nature of scrap products, all scrap material sales are generally final and non-refundable once delivered or collected.

Returns may only be considered if:

• The incorrect material was supplied by us.
• The delivered quantity significantly differs from the confirmed order.
• The material was damaged during transit and reported within 48 hours of delivery.

Customers must inspect scrap materials upon receipt and notify us promptly of any issues.

4. Coffee Products

For hygiene and freshness reasons, coffee products may be returned only if:

• The package remains unopened and sealed.
• The product is damaged, defective, or incorrect upon delivery.
• The issue is reported within 48 hours of receiving the order.

Opened or partially consumed coffee products cannot be returned unless they are confirmed to be defective.

5. Honey Products

Because honey is a consumable food product, returns are accepted only if:

• The product is unopened and in its original sealed container.
• The item is damaged, leaking, expired, or incorrect when delivered.
• The issue is reported within 48 hours of delivery.

Opened honey containers are not eligible for return unless the product is defective or contaminated.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

Once the claim is reviewed and approved, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

7. Refunds

Approved refunds will be processed using the original payment method whenever possible. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Refunds may be reduced or denied if returned items show signs of use, damage, or missing components not caused by us.

8. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, or shipping damage).
• We recommend using a trackable shipping service for returned items.
• QST International Limited is not responsible for returns lost in transit.

9. Exchanges

Where stock is available, we may offer exchanges for eligible items. Exchange requests are subject to the same conditions as returns.

10. Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it will be treated as a return request under this policy. Custom or special-order items may not be eligible for cancellation once processing has begun.

11. Contact Us

email: info@qstinternationallimited.com